TERMS & CONDITIONS

1. Membership & Direct Debit

All memberships operate on a monthly direct debit basis.

There is no minimum contract term. Members may cancel at any time via their online account on the website. Mamau Ffit does not process cancellation requests manually.

Please note:
If you cancel and later wish to rejoin, membership may be at a higher price point, as pricing is subject to change. Remaining a member secures your current rate.

Membership fees are non-refundable.

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2. Monthly Class Credit System

Membership includes a set number of class credits issued monthly on the date your direct debit is collected.

• Credits are allocated monthly
• Credits must be used within the same month
• Unused credits will expire

However, Mamau Ffit may allow credits to roll over to the following month in cases of illness or holidays, at instructor discretion.

Credits do not automatically book you into classes.

You must manually book each class you wish to attend via the online booking system.

Spaces are allocated on a first-come, first-served basis. Members are encouraged to book early once credits are issued.

Turning up to a class without a confirmed booking is not permitted.

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3. Booking, Cancellations & No-Shows

Classes must be booked in advance.

Members on a standard membership, may cancel or reschedule a class up to 24 hours before the class start time via their online account. For members on premium membership packages, this is reduced to 2 hours as an added benefit to this membership.

If a class is cancelled less than 24 hours before the start time, or you fail to attend, the credit will be forfeited.

Credits will not be reinstated for late cancellations or no-shows.

This policy ensures fairness to other members and protects class availability.

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4. Timetable Changes

The class timetable may change at any time based on studio requirements, instructor availability or client demand.

During school holidays, the timetable may be reduced to reflect instructor availability and personal leave.

Members acknowledge that their usual class times may not operate during these periods.

No refunds or credit extensions will be issued due to timetable adjustments.

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5. Studio & Child Policy

Daytime classes:
Babies and children are welcome at daytime classes.

However:
• Children remain the sole responsibility of their parent or guardian at all times
• Mamau Ffit accepts no liability for accidents, injuries or incidents involving children
• The studio is an active gym environment containing equipment

Parents must ensure children are supervised at all times and kept clear of equipment.

Evening classes:
Evening sessions are designed as ladies-only training sessions.

If childcare issues arise, members must contact the instructor in advance. Permission to bring a child to an evening class is at the discretion of the instructor and not guaranteed.

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6. Health & Participation

All members must:

• Complete a health questionnaire before attending
• Be cleared for exercise by a healthcare professional postnatally
• Inform the instructor of any changes to health or pregnancy status

Participants attend classes at their own risk.

Mamau Ffit reserves the right to request medical clearance if there are concerns regarding safe participation.

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7. Conduct

Mamau Ffit is a supportive community environment.

Any member displaying abusive, threatening or inappropriate behaviour towards the instructor or other members may be removed without refund.

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8. Instructor Cancellations

If a class is cancelled by Mamau Ffit:

• An alternative class, credit extension or online session may be offered
• Notification will be provided as soon as possible

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9. General

By booking and attending classes, members agree to these terms & conditions.